Effective Date: 1st January, 2026
Journeywell Transportation Services LLC (“Journeywell,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of our clients’ personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect the following types of information:
Personal Information
Full name
Address
Phone number
Email address
Date of birth
Health-Related Information
Mobility needs
Appointment-related details
Special transportation requirements
We collect only the information necessary to provide safe, efficient, and compassionate non-emergency medical transportation services.
How We Use Your Information
We use collected information to:
Schedule and coordinate transportation services
Communicate regarding appointments, delays, or service updates
Ensure passenger safety and proper accommodations
Comply with applicable laws and regulatory requirements
Improve service quality and customer experience
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, loss, misuse, or disclosure. Access to sensitive data is restricted to authorized personnel only.
HIPAA Compliance
Journeywell Transportation Service LLC complies with applicable HIPAA regulations. Protected Health Information (PHI) is handled with strict confidentiality and used solely for authorized purposes related to transportation services.
Client Rights
You have the right to:
Request access to your personal information
Request corrections to inaccurate or incomplete information
Request limitations on certain uses or disclosures
Ask questions regarding how your information is handled
Requests may be submitted by contacting us directly.
Website Use and Cookies
If you visit our website, we may collect limited non-personal information such as browser type, device information, or pages visited. This information helps us improve website functionality and user experience. We do not use cookies to collect personal health information.
Third-Party Links
Our website may contain links to third-party sites. Journeywell Transportation Service LLC is not responsible for the privacy practices or content of external websites.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact:
Journeywell Transportation Services LLC
📞 +1 (312) 388 3738
✉️ journeywellrides@gmail.com
